Last updated: 21 July 2026
These Terms of Service ("Terms") govern your access to and use of the website and AI receptionist and voice agent services provided by Agent87, a trading name of Alex Hunt ("Agent87", "we", "our" or "us") (the "Services"). By using our Services, you agree to these Terms.
Where you have entered into a separate Client Service Agreement with Agent87, that agreement will take precedence over these Terms to the extent of any inconsistency.
Paid plans are billed monthly or annually as selected at checkout. Fees are non-refundable except where required by law. We may change our pricing with reasonable notice before your next billing period.
If payment cannot be collected, we may suspend or terminate access to the Services until payment has been received.
We aim to keep our Services available and operating reliably, but we do not guarantee uninterrupted or error-free operation. We may suspend, modify or update the Services for maintenance, security or improvement purposes.
Agent87 retains all rights in the Services, including our software, branding and AI models. You retain ownership of the content and data you provide to us.
You are responsible for ensuring that any personal data or other information you provide or process through the Services has been collected lawfully and that you have all necessary permissions to use it.
You warrant that you have the necessary rights and permissions to provide any scripts, knowledge bases, documents, recordings or other content supplied to Agent87 for use within the Services. You remain responsible for the legality and accuracy of such content.
Certain features of the Services rely on third-party providers and infrastructure. We are not responsible for interruptions, delays or failures caused by third-party services beyond our reasonable control.
Where a client chooses to use call forwarding with our AI Receptionist service, any charges imposed by the client's telephone or mobile network provider remain the client's responsibility. Agent87 has no control over, and accepts no liability for, third-party telephony charges associated with call forwarding.
Certain Services may be subject to a Fair Usage Policy or usage limits, as described in your selected plan or Client Service Agreement.
AI Receptionist functionality depends on third-party telephone networks and providers. Agent87 cannot guarantee the successful delivery, routing or completion of telephone calls where failures arise from carrier networks, mobile providers, internet connectivity or other third-party telecommunications infrastructure.
Our Services use artificial intelligence to generate responses and perform automated tasks. While we strive for accuracy, AI-generated responses may occasionally contain errors or inaccuracies and should not be relied upon without appropriate oversight. Although Agent87 assists with configuring your AI Receptionist, you are responsible for reviewing, testing and approving the operation of your AI Receptionist before relying on it in live customer interactions.
Where call transfer functionality is enabled, Agent87 cannot guarantee that transferred calls will always connect successfully. Call transfer performance may depend on third-party telephone providers, mobile networks and the availability of the destination number.
You are responsible for reviewing, testing and approving the configuration, knowledge base, prompts, automations and responses of your AI Receptionist before it is placed into live operation. While Agent87 assists with configuring the Services, you remain solely responsible for ensuring that the information provided by the AI is accurate, appropriate and suitable for your business. Once approved or placed into live operation, the configuration will be deemed accepted unless you notify us of any material issues promptly after becoming aware of them.
We do not guarantee any particular business outcome, including increased enquiries, bookings, sales, revenue or customer satisfaction. Results depend on numerous factors outside our reasonable control, including the quality of the information supplied, customer demand, market conditions and how the Services are implemented and used.
Your subscription will continue until cancelled in accordance with your applicable agreement with Agent87. Where you have entered into a Client Service Agreement, cancellation and termination will be governed by that agreement. Where no separate agreement applies, your subscription may be cancelled at any time and will remain active until the end of the current billing period. No partial refunds are provided for unused portions of a subscription, except where required by law. We may suspend or terminate access to the Services if you breach these Terms or any applicable Client Service Agreement.
To the fullest extent permitted by law, Agent87 shall not be liable for any loss of profits, revenue, business opportunities, goodwill, data or anticipated savings, nor for any indirect, incidental, special or consequential losses arising from the use of the Services.
Our total aggregate liability arising from or relating to the Services shall not exceed the fees paid by you to Agent87 during the twelve (12) months immediately preceding the event giving rise to the claim.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including internet outages, cyber attacks, natural disasters, governmental action or failures of third-party providers.
Where call recording is enabled, you are responsible for ensuring that callers are informed of any recording where required by applicable law and for complying with all applicable data protection, telecommunications and privacy laws.
The Services are intended to assist with customer communications and administrative tasks. They are not intended to provide legal, medical, financial or other professional advice. You are responsible for ensuring that your AI Receptionist is configured appropriately for your business and complies with any industry-specific regulations.
We may update these Terms from time to time. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
If you have any questions about these Terms, please contact us at [email protected].